Privacy Policy

Last updated: 28 December 2022

This Privacy Notice applies between you, the User of this Website, and Earth Broadband, the owner and provider of this Website. This Privacy Notice applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

It does not apply to any websites that can be accessed from this Website, including but not limited to any links we may provide to social media websites

For the purposes of the applicable Data Protection Laws, Earth Broadband Limited is the “data controller” (which is the company that makes decisions about what to do with your personal data). If you have any concerns about your data please get in touch at [email protected].

Please read this Privacy Notice alongside our Terms and Conditions, which can be found at www.earthbroadband.com/legal.

Definitions and Interpretation

"Data" means all the information you submit to Earth Broadband Limited through the Website. This definition incorporates the definitions in the Data Protection Laws.

"Data Protection Laws" means any applicable law relating to the processing of personal data and any national implementing and supplementary laws, regulations and secondary legislation.

"Earth Broadband Limited" means a company incorporated in England and Wales with registered number 14048463 whose registered office is at 4 Pedlars Walk Ringwood England BH24 1EZ.

"User or you" means any third party that accesses the Website and is not either (i) employed by Earth Broadband Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services; and

"Website" means the website that you are currently using www.earthbroadband.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

Data Collected

We may collect the following Data from you:

  • full name, date of birth and gender.

  • contact information such as email addresses, postal address and telephone numbers.

  • financial details such as your bank account number and sort code, your debit and credit card payment details.

  • IP address, which is automatically collected and device information.

  • web browser type and version.

  • a list of URLs starting with a referring site, your activity on this Website, and the site you exit to.

How we collect Data

We collect Data in the following ways:

  • data is given to us directly by you; and

  • data is collected automatically via our online contact form.

Data that is given to us by you

Earth Broadband Limited will collect your Data in a number of ways:

  • when you contact us through the Website, by telephone, email or through any other means;

  • when you register with us and set up an account to receive our services;

  • when you use our services.

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically:

  • we automatically collect some information about your visit to the Website. This information helps us to make improvements to the Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

  • we will collect your Data automatically via cookies, in line with the cookie settings on your browser.

Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Data may be used by us for the following reasons:

  • internal record keeping;

  • improvement of our services;

  • transmission by email of marketing materials that may be of interest to you.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this you have the right, in certain circumstance, to object (please see "Your Rights").


For the of direct marketing to you via email, we will need your consent, whether via an opt-in or soft opt-in:


  • soft opt-in consent is a specific type of consent which applies when you have previously engaged with us. Under soft opt-in consent, we will take your consent as given unless you opt-out.

  • for other types of marketing we are required to obtain your explicit consent, which means you need to take positive and affirmative action when consenting, by checking a tick box that we will provide.

  • if you are not satisfied with our approach to marketing, you have the right to withdraw consent at anytime (please see section "Your Rights").

Who we share Data with

We may share your Data with the following groups of people for the following reasons:

  • our employees, agents and or professional advisors for the purposes of assessing demand, providing a service, or providing support for your service and in each case, in accordance with this privacy notice.

We may also need to share some personal data with other parties, such as potential buyers of some or all of our business. The recipient of the information will be bound by confidentiality obligations.

What about Data transfers internationally

If we ever have to share your information internationally, we will make sure they have similar rules in place to store your data securely and they comply with the EU Commissions 'adequacy decision' in relation to that country.

Keeping your Data secure

We will use technical and organisational measures to safeguard your Data:

  • access to your account is controlled by a magic link which is a one-time authentication at the time of login. A magic link is sent to your registered email address and your account can only be accessed through this method.

  • we store your Data on secure servers.

Data retention

Unless a longer retention is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy notice or until you request that your Data be deleted.

Your rights

You have the following rights in relation to your Data:

Right to access — the right to request:

  • copies of the information we hold about you at any time; or

  • that we modify, update or delete such information.

If we provide you with access to the information we hold about you, we will not charge you for this. Where we are legally permitted to so we may refuse your request. If we refuse your request we will give you the reasons why.

Right to correct — the right to have your Data rectified if it is inaccurate or incomplete.

Right to erase — the right to request that we delete or remove your Data from our systems.

Right to restrict our use of your Data — the right to "block" us from using your Data or limit the way in which we can use it.

Right to data portability — the right to request that we move, copy or transfer your Data.

Right to object — the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above or withdraw your consent to the processing of your Data, please contact us at [email protected].

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us you may be able to refer your complaint to the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at www.ico.org.uk.

Links to other websites

This Website may from time to time provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy notice does not extend to your use of such websites. Please read the privacy notice or statement of other websites prior to using them.

Change to business ownership and control

Earth Broadband Limited may from time to time expand or reduce our business and this may involve the sale and or the transfer of control of all or part of Earth Broadband Limited. Data provided by users will, where it is relevant to any part of our business so transferred be transferred along with that part and the new owners or newly controlling party will, under the terms of the privacy notice, be permitted to us the Data for the purposes for which it was originally supplied to us.6. We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Changes to this Privacy Notice

Earth Broadband Limited reserves the right to change this Privacy Notice as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Privacy Notice on your first use of the Website following any changes. Earth Broadband Limited may be contacted at [email protected].