My broadband order has been delayed

Once your account has been verified, we will place your order with Openreach. If you are experiencing a delay, this could be due to several reasons.

The most likely is that Openreach has struggled to complete your order or more work is required to connect you than initially planned.

If you have yet to receive your pro-rata bill within a week of signing up, please contact our customer support team to ensure everything is going as planned.