Updating your direct debit details
If you need to update your details, please give us a call on 01403 216133 and ask to be put through to either Credit Control or Customer Service, who will be happy to help.
How long do I have to cancel my account?
If you change your mind and want to cancel your order, there is a 14-day cooling-off period. Your cooling-off period begins the day after you sign up with us; if you cancel in this period, you will not incur any early termination fees. If you would like to cancel your account, please contact us.
Cancelling during the cooling-off period
Once you have signed up with us, your 14-day cooling-off period will begin the day after you sign up and place your order. If you change your mind and want to cancel your order within your cooling-off period, please contact us. We will give you a full refund of any fees you have paid; if […]
My speeds are slower than normal
If you are struggling with your network speeds, follow these steps: 1. Restart your router; equipment restarts are the most effective broadband troubleshooting solution. 2. Watch out for bandwidth-hogging activities. Downloading large files on multiple devices uses more bandwidth, affecting your average download speed. 3. Check your average and minimum guaranteed download speed; this is […]
My internet is not working
If you are having trouble with your internet connection, follow these steps: 1. Ensure the router has been set up correctly. Follow this guide below: https://support.earthbroadband.com/articles/how-how-to-set-up-your-router 2. Restart the router, unplug the power cable for 60 seconds and plug it back in. 3. For the WiFi passwords, ensure you’ve entered the ‘Wireless Key’ or scanned the […]