When will my router be delivered?

Once your order has been placed with Openreach, it can take up to 5 days for your pro-rata bill to be invoiced. 

Your pro-rata bill needs to be paid before your router can be dispatched. Once the payment has settled in our system, your router order will be sent to our provider.

Once our partner has accepted this order, your router will be sent to UPS. When UPS dispatch your router, a tracking number will be sent to your email address.

Please do not try plugging your router in until your go-live date, as the connection won’t work.