If you are an FTTP customer and do not have an ONT port at your property, an engineer will be required to carry out some work.
They will need to install a small box inside and outside your property and drill a 12mm hole to connect the two.
You will need permission from your landlord to carry out this work.
If your landlord does not approve of the work, we will work to find an alternative solution for you.
Please notify us immediately if we cannot proceed with the order.
Please note Openreach are working on switching all networks to FTTP, if your landlord denies us permission to carry out this work, there is a strong chance we will need to complete this in the near future once copper connections are ceased.